Every Order is subject to a cancellation request. The Customer has 14 clear days following the pick-up date to return the parcel. Items must be returned in their original state and packaging, with their accessories, and shall under no circumstances be worn, washed, ironed, altered or dirtied. Returned Product(s) that do not meet these requirements will not be accepted by the Seller and returned to the Customer, at his/her expense.
Returns will take place at the Customer’s initiative, convenience, and expense. Failure to provide a tracking number will void the return.
Returned parcels must be marked “RETURNED MERCHANDISE” with a €1 customs value to avoid any processing costs and delays on re-importation. Should the Customer not follow these instructions, re-importation processing deadlines may take up to 28 days, and the re-importation costs claimed against the Seller will not be refunded to the Customer.
The return shipping address is as follows:
Arpenteur SAS
51 rue de Marseille
69007 Lyon
France
+33 952 774 843
The Customer is entitled to request a Product exchange or refund.
Exchanges will only be approved once the Seller has checked the availability of the requested Product. In the framework of an item exchange, no item reservations will be accepted. Shipping will be paid by the Customer.
Refunds will be credited by the Seller to the bank account used for the purchase of the returned item. Please note that shipping costs will not be refunded.
In the case of any non-conformity between the ordered and the delivered Product(s), the Customer has 3 working days after the pick-up date to inform the Seller. No claims will be accepted past this deadline.
Please send your request to info@arpenteur.fr before shipping your returned item.
Each request will be handled promptly, within 5 working days.
Successfully added to cart
